Terms and Conditions of Sale

Last updated: 7 January 2026

1. Legal Information

Company name: DRIPPZ HOLDING LIMITED
Legal form: Private company limited by shares (Ltd)
Registered office: 57 Bedford Hill, London, SW12 9EZ, United Kingdom
Email: maelmaweldr@gmail.com
Website host: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8, Canada

2. Purpose

These Terms and Conditions of Sale (Terms) govern the contractual relationship between DRIPPZ HOLDING LIMITED (hereinafter "the Seller") and any individual or legal entity wishing to make a purchase on our online store (hereinafter "the Customer").

Placing an order implies full and complete acceptance of these Terms. The Customer acknowledges having read and accepted them before placing an order.

3. Products

3.1 Description

The products offered are those shown on our site at the time of consultation by the Customer. Each product is presented with a detailed description, photographs, and price in pounds sterling (GBP) or euros (EUR).

Photographs are as accurate as possible but may differ from delivered products due to screen settings and lighting during photography.

3.2 Availability

Our product offers are valid subject to stock availability. In case of product unavailability after order placement, the Customer will be informed as soon as possible and may choose between:

• Order cancellation with full refund
• Replacement with an equivalent product
• Store credit for the amount of the unavailable product

4. Orders

4.1 Placing an Order

To place an order, the Customer must:

1. Select products and add them to the cart
2. Verify cart contents and quantities
3. Provide delivery and billing information
4. Choose delivery method
5. Choose payment method
6. Accept these Terms
7. Confirm order and proceed to payment

4.2 Confirmation

Once the order is validated, the Customer receives a confirmation email summarising:

• Order number
• Products ordered
• Total amount
• Delivery address
• Estimated delivery time

4.3 Modification and Cancellation

Any order modification or cancellation must be requested as soon as possible at maelmaweldr@gmail.com. Once the order is shipped, no modification or cancellation will be possible. In this case, the Customer must follow the return procedure described in our Refund Policy.

5. Prices

5.1 Product Prices

Our product prices are stated in pounds sterling (GBP) or euros (EUR), including all taxes (VAT), excluding delivery charges. Prices may be modified at any time, but products will be invoiced based on the rates in force at the time of order validation.

5.2 Delivery Charges

Delivery charges are indicated before final order validation and added to the total amount. They vary according to destination and chosen delivery method.

5.3 Promotions

Promotional offers are valid subject to stock availability and during the indicated period. They are not cumulative unless otherwise stated.

6. Payment

6.1 Payment Methods

Payment is made securely online by:

• Credit/debit card (Visa, Mastercard, American Express) via Shopify Payments
• PayPal

6.2 Security

Payments are secured by SSL encryption system. The Seller does not store any banking data. Payment is required at the time of order.

6.3 Payment Validation

The order will only be validated after payment confirmation by our banking institution. In case of payment refusal, the order will be automatically cancelled.

7. Delivery

7.1 Delivery Areas

We currently deliver to the following countries:

• European Union
• United Kingdom

7.2 Delivery Times

Indicated delivery times are given as a guide:

• Standard International: 2 to 8 working days after dispatch

These times may vary depending on destination and transport circumstances. Times begin from order dispatch.

7.3 Order Tracking

A tracking number will be sent to you by email as soon as your order is dispatched, allowing you to track your parcel's progress.

7.4 Order Receipt

The Customer must check the parcel's condition upon receipt. In case of damaged, opened, or incomplete parcel, the Customer must:

• Refuse the parcel or make precise and detailed reservations to the carrier
• Contact us within 48 hours at maelmaweldr@gmail.com with supporting photos

7.5 Failed Delivery

In case of absence during delivery, a delivery notice will be left. The parcel will be available:

• At the indicated collection point (if this option was chosen)
• At the local post office

If the parcel is not collected within the carrier's specified timeframe, it will be returned to us. Reshipping costs will be at the Customer's expense.

8. Right to Cancel

In accordance with UK and EU consumer law, the Customer has 14 days to exercise their right to cancel. Details are provided in our Refund Policy.

9. Warranties

9.1 Legal Guarantee of Conformity

All our products benefit from the legal guarantee of conformity (UK Consumer Rights Act 2015, EU Consumer Rights Directive). The Customer may obtain replacement or refund of the product in case of lack of conformity within 2 years from delivery.

9.2 Hidden Defects Guarantee

The Customer also benefits from the legal guarantee against hidden defects, allowing them to request a refund or price reduction in case of a defect making the product unfit for use.

10. Liability

The Seller cannot be held responsible for non-performance of the contract in case of:

• Stock shortage or product unavailability
• Force majeure (natural disaster, strike, etc.)
• Act of a third party
• Incorrect information provided by the Customer

11. Intellectual Property

All elements of the site (texts, images, videos, logos, etc.) are protected by intellectual property law. Any reproduction, representation, modification, or exploitation without prior authorisation is prohibited and constitutes counterfeiting.

12. Personal Data

Personal data collected is processed in accordance with our Privacy Policy and the UK GDPR/EU GDPR. The Customer has rights of access, rectification, and deletion of their data.

13. Disputes

13.1 Mediation

In case of dispute, the Customer may resort free of charge to consumer mediation for amicable resolution of the dispute.

13.2 Online Dispute Resolution Platform

In accordance with European regulations, the Customer may also submit a complaint via the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/

13.3 Applicable Law

These Terms are subject to English law (for UK customers) or the law of the Customer's country of residence (for EU customers). In case of dispute and failing amicable resolution, the competent court will be that of the Customer's domicile.

14. Changes to Terms

The Seller reserves the right to modify these Terms at any time. The applicable Terms are those in force at the time of order placement.

15. Contact

For any questions or complaints regarding our services:

• Email: maelmaweldr@gmail.com
• Address: DRIPPZ HOLDING LIMITED
  57 Bedford Hill
  London, SW12 9EZ
  United Kingdom

16. Acceptance

Placing an order on our site implies unreserved acceptance of these Terms and Conditions of Sale.