Politique de remboursement

Refund and Returns Policy

Last updated: 7 January 2026

1. Right to Cancel

In accordance with UK and EU consumer protection legislation, you have the right to cancel your order within 14 days of receiving your items without giving any reason and without penalty.

To exercise your right to cancel, you must inform us of your decision by a clear statement to:

  • Email: maelmaweldr@gmail.com
  • Address: DRIPPZ HOLDING LIMITED, 57 Bedford Hill, London, SW12 9EZ, United Kingdom

2. Return Conditions

For your return to be accepted, products must meet the following conditions:

  • Items must be returned in their original condition, unworn, unused, and unwashed
  • Original tags must be intact and attached
  • Items must be returned in their original packaging or equivalent
  • Return request must be made within 14 days of receipt

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear, swimwear, and hygiene items if the protective seal has been broken
  • Personalised or custom-made items
  • Sale or final clearance items (unless faulty)

4. Return Procedure

To initiate a return, please follow these steps:

  1. Contact us by email at maelmaweldr@gmail.com stating your order number
  2. Wait for our confirmation and return instructions
  3. Carefully pack the items, including a copy of your invoice
  4. Send the package to the address we provide

Important: Return shipping costs are the customer's responsibility, except in cases of faulty products or errors on our part.

5. Refunds

Once we receive and inspect your return, we will send you an email to confirm receipt. We will then notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed within 14 days of receiving the returned package
  • Refunds will be issued to the original payment method used for purchase
  • Original shipping fees are non-refundable (except for faulty products)
  • The refund may take a few additional days to appear in your account depending on your bank

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  1. Complete a return following the procedure above
  2. Place a new order for the item you want

This process ensures you receive your new item as quickly as possible.

7. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item:

  • Contact us immediately at maelmaweldr@gmail.com with photos of the product
  • We will cover all return costs
  • We will send you a replacement or issue a full refund, including shipping fees

8. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

  1. Check your bank account again
  2. Contact your bank or credit card company (processing times may vary)
  3. If you've done all of this and still have not received your refund, contact us at maelmaweldr@gmail.com

9. Lost or Damaged Packages in Transit

We are not responsible for items lost or damaged during return shipping. We strongly recommend using a tracked and insured delivery service for your returns.

10. Questions

For any questions regarding our refund policy, please contact us:

  • Email: maelmaweldr@gmail.com
  • Address: DRIPPZ HOLDING LIMITED
    57 Bedford Hill
    London, SW12 9EZ
    United Kingdom