Shipping and Delivery Policy

Last updated: 7 January 2026

1. Delivery Areas

We currently ship our products to the following destinations:

• European Union (all member countries)
• United Kingdom

If your country is not listed, please contact us at maelmaweldr@gmail.com. We regularly review expanding our delivery areas.

2. Dispatch Address

All orders are dispatched from:

DRIPPZ HOLDING LIMITED
83 Rue Cuvier
52000 Chaumont
France

3. Delivery Methods and Rates

Delivery Zone	Delivery Method	Estimated Time	Rate
Europe + United Kingdom	Standard International	2 to 8 working days	FREE

Important note: Times indicated are estimates and may vary depending on final destination, busy periods (Christmas, sales), and transport circumstances.

4. Order Processing

4.1 Processing Time

Once your order is validated and payment confirmed:

• Preparation: 1 to 2 working days (Monday to Friday, excluding bank holidays)
• Dispatch: The order is then handed to the carrier

Orders placed on weekends or bank holidays will be processed the next working day.

4.2 Dispatch Confirmation

As soon as your order is dispatched, you will receive:

• A dispatch confirmation email
• A tracking number to follow your parcel in real-time
• A link to the carrier's website

5. Order Tracking

5.1 How to Track My Order?

1. Check your dispatch confirmation email
2. Click on the provided tracking link
3. Or copy the tracking number to the carrier's website

5.2 Tracking Issues

If your tracking number is not recognised or not updating:

• Wait 24 to 48 hours after dispatch (carrier processing time)
• Verify you're using the correct tracking website
• If the problem persists after 48 hours, contact us at maelmaweldr@gmail.com

6. Receiving Your Order

6.1 Home Delivery

If you are present:

• The delivery person will hand you your parcel
• Check the parcel's condition before signing
• Make precise written reservations if visible damage

If you are absent:

• A delivery notice will be left in your letterbox
• Your parcel will be available at the nearest post office
• You will have a timeframe (usually 15 days) to collect it
• Important: After this period, the parcel will be returned to us and reshipping costs will be at your expense

6.2 Parcel Inspection

Upon receipt, we recommend you:

1. Check the packaging integrity
2. Verify the order contents
3. Report any issues within 48 hours to maelmaweldr@gmail.com

7. Delivery Issues

7.1 Damaged Parcel

If your parcel arrives damaged:

1. Refuse the parcel or make detailed written reservations with the delivery person
2. Take photos of the parcel and its contents
3. Contact us immediately at maelmaweldr@gmail.com with photos
4. We will send you a replacement parcel or process a refund

7.2 Lost Parcel

If your parcel doesn't arrive within estimated times:

1. Check the tracking status online
2. Wait 2 additional working days
3. If the parcel still hasn't arrived, contact us
4. We will launch an investigation with the carrier
5. If the parcel is declared lost, we will arrange reshipping or refund

7.3 Address Error

It is the Customer's responsibility to provide a correct and complete delivery address. In case of error:

• Contact us immediately if you notice an error after order validation
• If the parcel is already dispatched, we cannot change the address
• If the parcel is returned to us due to incorrect address, reshipping costs will be at your expense

8. Delays

8.1 Delivery Delays

Delivery times may be extended in the following cases:

• Busy periods (sales, Christmas, Black Friday)
• Exceptional weather conditions
• Carrier strikes
• Customs controls (for UK)
• Pandemics or exceptional situations

8.2 What to Do in Case of Delay?

1. Check your order status with the tracking number
2. If maximum time is exceeded by more than 5 working days, contact us
3. We will investigate with the carrier
4. If necessary, we will arrange reshipping or refund

9. Customs and Taxes (United Kingdom)

9.1 Brexit and Customs Formalities

Since Brexit, shipments to the UK may be subject to customs controls. While we do everything possible to minimise inconvenience:

• Additional delays may occur
• Customs duties may be applied by UK authorities

9.2 Customs Duties and Import Taxes

Important: Customs duties and import taxes (VAT) for the UK are the Customer's responsibility. These charges vary according to:

• Order value
• Type of products
• Regulations in force

The carrier or customs will contact you directly for payment of these charges before final delivery.

10. Multiple Orders

If you place multiple separate orders:

• Each order will be dispatched separately
• Delivery times apply individually to each order
• We cannot combine orders already validated

To receive all your items in one shipment, add them to your cart before completing your order.

11. Delivery Changes

Once your order is dispatched:

• We can no longer change the delivery address
• We cannot expedite delivery
• We cannot intercept the parcel

If you absolutely must change the address, contact the carrier directly with your tracking number.

12. Packaging

We take special care in packaging your orders:

• Careful and secure packaging to protect your products
• Use of recyclable materials where possible
• Discreet packaging (no mention of contents)

13. Delivery and Seasonality

13.1 Busy Periods

During the following periods, expect slightly longer delivery times:

• Black Friday / Cyber Monday (November)
• Christmas period (15 December - 5 January)
• Winter and summer sales

Tip: Place your orders in advance to guarantee timely delivery.

13.2 Exceptional Closures

Our warehouse may be closed during:

• French bank holidays
• Annual holidays (dates announced on the site)

Orders placed during these periods will be processed upon reopening.

14. Force Majeure

DRIPPZ HOLDING LIMITED cannot be held responsible for delays or non-delivery in case of:

• Natural disaster
• Carrier strikes
• Pandemic
• War or conflict
• Any event beyond our control

15. Contact and Support

For any questions regarding your delivery:

• Email: maelmaweldr@gmail.com
• Response time: 24 to 48 hours (working days)

For efficient contact, please provide:

• Your order number
• Your tracking number (if available)
• Nature of your enquiry

16. Customer Satisfaction

Your satisfaction is our priority. If you encounter any issues with your delivery, please contact us. We will do everything possible to find a quick and satisfactory solution.